Tag Archives: Facebook

Travel Trends: The Sand Printer, Conversationalists

Advertising and exercising in one.

Sand-Printer like a giant die cutter – For today’s edition of Travel Trends, let’s look at an invention that is certainly not hi-tech.  Enter the Sand Printer.  Or, the Beach Hamster (copyright pending).  A giant wheel with lettering on the outside of the rim.  As the rider, or victim, rolls down the beach, a nicely typed message appears in the sand behind them.

From the creators, Zana Design of Spain (sorry, no direct link…a flash site):

The user enters the wheel and with the balance of his weight the wheel will begin turning in the sand at the same time displaying the message.  This is personalized prior to departing, since the letters must be attached to the outside panels of the structure in a workshop.  The message can be a phrase with large letters or a paragraph with small letters.

Sure, it’s cool, but how could I use it?

First, every beach destination in the country should be calling Spain to custom order one of these toys.  Not to mention beach-front hotels, major restaurants, etc, etc.  Honestly, I don’t think we could find a better example of guerrilla advertising combined with such an attention grabbing visual. Reminds us of the brilliant chalkbot from Nike.

Competitive messages for your destination on some other CVB’s beach, URL promotion, coupons, ‘follow me to restaurant X’…endless ideas for messages in the sand.

But why stop there, I know a few winter destinations that could roll out a product like this (pun intended!).  ‘Apres Ski Tonight at Bar X’ would nice is some freshly groomed powder just off of the Crescent Quad lift in Park City.  Okay, people skiing around this wheel might be a bit dangerous, but the effect would still be unique.  (Warning, do not aim Sand Printer down a snowy hill.)

And to top it all off, unlike other guerrilla techniques, this one is eco-friendly, washes or melts away and is not an annoying distraction to your potential audience.

Points to the first DMO to ship one over.

http://blog.makezine.com/

Social Technographics: Conversationalists get onto the ladder – Status updates on Twitter and Facebook now have a home on the social media ladder.  Today, Forrester Research, via the Groundswell blog, added a ‘Conversationalists’ rung to the Social Technographics chart or, simply, the ladder.  Conversationalists are defined as people who update a social network status at least once a week.  Anything less is deemed to be not very conversational.

Additionally, the post included some interesting facts from the full report:

They’re 56% female, more than any other group in the ladder. While they’re among the youngest of the groups, 70% are still 30 and up.

And more detail from the MediaPost report:

Conversationalists are younger than the average adult consumer — 56% female, with household incomes slightly above average and more likely than other social classifications to hold a college degree.

And they’re not just young people. Seventy percent are ages 30 or older. In fact, 36% are 18 to 29; 37% are 30 to 43; 14% are 44 to 53; 9% are 54 to 64; and 4% are 65 and older.

Along with some tips for using this data:

  1. Convince your boss this stuff is for real, and that if you haven’t jumped on it, you’re late.
  2. Profile your customer base, and see what they’re ready for, before planning a project to reach out to them. (After all, People is the first step in the POST process.)
  3. Segment your audience; build different strategies for different segments. (Social is so prevalent now that a single approach for your company is probably too broad.)

http://blogs.forrester.com/groundswell/

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Filed under Facebook, Research, Social Media Marketing, Social Networking, Statistics, Trends, Twitter

Travel Trends – Just The Facts, Examiner.com

Just the facts – A great post from our often quoted friends at the Center for Media Research, facts you can use during your reports, speeches and water-cooler arguments during 2010.  Ah, we love stats.

Mobile Phones

  • U.S. mobile phone users 13+: 223M
  • Number of mobile Web users: 60.7M (up 33% from 2008)
  • Percentage of mobile devices that are smartphones: 18% (up from 13% in 2008)
  • Percentage of mobile device owners that streamed audio: 8%
  • Percentage of mobile device owners that viewed video via their mobile phone: 7%
  • Percentage of mobile devices sold in Q3 2009 that were smartphones: 25% (estimated 40%-50 in 2010)

Source: The Nielsen Company, November 2009

Looking Ahead To Mid-2011

  • Estimated smartphone user base: 150M
  • Estimated mobile subscribers: 300M+
  • Estimated users of mobile web: 120M
  • Estimated users watching mobile video: 90M

Source: The Nielsen Company, November 2009

Growth of cellphone only homes in the U.S.

  • 2009… 21%
  • 2008… 18%
  • 2007… 15%

Top 5 Smartphones (% Ownership)

  • Blackberry 8300 Curve: 17%
  • Apple iPhone 3G: 15%
  • Apple iPhone 3G S: 12%
  • Blackberry 9530 Storm: 6%
  • Blackberry 8100 Pearl: 5%

Source: The Nielsen Company, November 2009

Top 5 Mobile Web Sites

  • Google Search
  • Yahoo! Mail
  • Gmail
  • Weather Channel
  • Facebook

Top Social Networks on Mobile Phones

  • Facebook
  • MySpace
  • Twitter

Top 5 Mobile Video Channels

  • YouTube
  • Fox Interactive Media
  • Weather Channel
  • Comedy Central
  • CBS

Internet

  • 195M Active U.S. Internet users
  • 160.3M People who accessed the Internet via a broadband connection: (93.3%… up 16% from 2008)
  • 138.4M Unique viewers of video (up 11.4% from 2008)
  • 11.2B Total online video streams viewed monthly (up 17% from 2008)
  • 200.1 minutes Average time spent viewing online video per viewer monthly (up 12.5% from 2008)

Social Networking

  • Facebook reaches 56% of the active U.S. Internet universe with an average usage of 6 hrs a month per user
  • Facebook is the #3 site visited by users 65 and older
  • Twitter grew 500% year-over-year
  • Time spent on social networking sites in the U.S. increased 277%
  • The average U.S. worker spends 5 hrs a month visiting social networks at the office
  • 32% of all mobile web users visited a social network

http://www.mediapost.com/

Why Does Google Search Love Examiner.com? – While catching up on our holiday reading and writing, we came across an interesting post from Time.com on Examiner.com.  If you are not familiar with Examiner, the story does an adequate job of describing the quasi-organized blogger mash-up.  While the story about the Examiner is interesting enough, we wanted to highlight three points from the article.

  1. Content is still King, at least to Google.  I cannot remember a more simplistic, yet true statement about how good SEO is focused around good…not original…content:

    “…by stocking the lake with so many fish every day, Examiner.com increases the chances that Google trawlers will haul one of theirs up.”

  2. Pro-Am content is a good middle ground.  We have talked at length about the swing from professional content (Frommer’s) to amateur content (TripAdvisor)…is Examiner.com a look at the content future?  Too soon to tell, but we like this direction and not either extreme.
  3. Don’t overlook the little guys.  If you have never heard of Examiner.com prior to this article, you might want to broaden your SEO strategy.  Sure, TripAdvisor is still the biggest fish in this sea of nameless reviews and links, but sites such as Examiner.com can offer an equally powerful SEO boost with a lot less editorial pitching.

http://www.time.com/

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Filed under Mobile, Social Networking, Statistics

Travel Trends – Augmented Reality, What Was FriendFeed, Top Travel 2.0 Sites

Augmented Reality Is What Is Next – ‘AR’ for short.  We certainly did not coin the term or even break the first story about AR, but the possibilities of AR seem to be an excellent answer to one of the more popular questions that Mo and I get asked frequently…so, what is next?

Honestly people, can’t you just be happy with Twitter?

Well, we have talked previously about the Semantic Web and it’s theorized implications on travel, but never about AR.  However, this post from ReadWriteWeb and video from the firm developing this nifty little app seemed like the perfect introduction of AR to our readers.  So, what is AR?  Basically, it is adding a layer of information to the real world (around you), using technology.  Watch the video, visuals help.

(Watching via email?  The video is also here.)

Pretty amazing, right?  If you did not watch the video, at least watch the first couple of seconds.

So, you can begin to see the basic idea…adding layers or data to the world around us via using GPS, your phone and a whole lot of information gathering.  But let’s take the idea of AR to the travel industry.

A lot of us were just in Atlanta for DMAI.  What if you could have walked outside the Hyatt, pointed your phone at the 3 or 4 restaurants on the corner and determine via the ‘Urbanspoon’ layer which one was reviewed more favorably.

Or, pointed it around the Georgia Aquarium to learn more about the exhibits you were looking at. Or found the closest ATM.  Or the cleanest public bathroom.  Or your friends who have wandered two blocks over.

True, these examples are quite basic and do not show off the wide capabilities of AR, but for our purposes, they do give us something to think about.

And while much of this technology or searching ability does live within a product such as Google Maps, the visual benefits of AR has the potential to take this type of information to a much more usable level for the general public.

Keep watching for AR, it is what’s next.
http://www.readwriteweb.com/

Facebook Buys FriendFeed – If you are a social media connoisseur or just on Twitter all day, you probably noticed the news about Facebook purchasing FriendFeed.  And, I am guessing, most of you had not even heard of FriendFeed prior the announcement.  Well, think of FriendFeed as Twitter’s nerdy little brother…same basic idea, more features, but fewer users.  And while you can read about the speculation on how Facebook will utilize FriendFeed (see the article from Robert Scoble below), we will just leave you with this thought…if you did not have your brand name locked-up on FriendFeed, now would be a good time to sign up.
http://scobleizer.com/

Top Travel 2.0 Sites – Our counterpart and friend from Openplaces, Jeff, asked us to participate in a little blog post about our favorite ‘Travel 2.0’ sites.  Not ones to shy away from sharing our opinion, we agreed:

Great question, thanks for asking. Well, I, like most of you use a pretty standard set of sites when traveling: Kayak for booking, Oyster for (some) hotels, Dopplr for finding other travelers and Twitter for staying in touch. In fact, I could argue that Twitter is the answer to this question regardless of industry vertical. How can you travel without it? But, for today, let’s try to find a hidden gem in the rough and rocky terrain that is travel 2.0.

foursquare – Let’s categorize this one under local travel for now. Part game, part social networking site and a lot of fun. The idea is simple, yet has the potential to break through the review site clutter. Sign up, find your city and ‘check-in’ each time you visit a location…restaurant, building, bowling alley, etc…each ‘check-in’ earns you points, badges and the ultimate prize of being named mayor of your location. Two quotes I love from the site: “think urban mix tape” and “We’re not looking for reviews here…more ‘go here, do this’ or ‘eat here now’ tips.” Plus, they have an iPhone app, perfect for people on the go. A small and simple site that just needs a little more participation (critical mass!) to take off.

Be sure to read the whole article, more good thoughts on what is a good travel 2.0 site from a variety of fellow bloggers.
http://blog.openplaces.org/

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Filed under AR, Facebook, Feature, Mobile, Trends, Twitter

Live from the Low Country! It’s Travel 2.0!

Ah Charleston, so charming.

Ah Charleston, so charming.

For those of you following our tweets at @travel2dot0, you know that I am (Troy) currently in the beautiful city of Charleston, South Carolina for the SATW (Society of American Travel Writers) Atlantic and Caribbean chapter meeting.  Speaking on the topic of social media (of course) and how travel writers, CVBs and the general travel industry can learn, work with and thrive in social media.

A huge thanks to Ruth Sykes, the VP of Media Relations and Marketing for the Macon (GA) CVB, who invited yours truly to speak at the conference.  Also, Bob Jenkins and Rick Sylvain, for honoring me with the opportunity to speak to such an influential group.

Next, the staff at the Charleston CVB, kudos on hosting a great conference.

Finally, for those of you who have not visited Charleston, you need to.  Not as famous as the other French Quarter, downtown and historic Charleston is a gem.  I thoroughly enjoy my unfortunately short stay in the downtown area.  Charming, historic…a touch of France and colonial America all in one…seriously, this is not an ad, you should visit.

Okay, on to the presentation.  First, a real privilege to speak with / be on a panel with Chris Elliott from elliott.org.  A true pioneer in embracing social / new media in his work as well as making the risky,  but rewarding jump into ‘self-publishing.’  Yes, he is ‘giving’ his writing away.  Ah, open source.

Let’s review some of the highlights from the presentation:

Prezi:

Those of you who know me, know that I dislike PowerPoint and this was the perfect opportunity to test out the anti-PowerPoint service Prezi.  A spectacular leap forward in presentations, easy to create and a visual feast for the audience.  No more bullets, no more flying words and graphics.  Great stuff.

Oy, I am giving away all my secrets…ah well, open source.

Presentation:

One downside of Prezi, for now, is that the presentation cannot be embedded into a blog, for example.  A small price to pay for the service.

You can find the presentation at: Using Social Media to Promote, Communicate & Influence

Oh, and no spell check…dangerous for those who type fast.

3 Things You Must Remember:

If you remember anything else from the speech, remember:

  1. Ask yourself if you want to communicate one-on-one with your peers, constituents, readers, etc.
    If the answer is no, then you can stop right now and step out of the social media box.
  2. There is no such thing as a social media expert or guru.
    Sorry guys and gals, it is the truth.  Unless your business card reads ‘CEO, Twitter’ you can take ‘Social Media Expert’ off of your profile page.  Social media is something that anyone can do, learn and thrive at…and at the current rate of change, I would challenge anyone who claims to be an ‘expert.’
  3. Your social media marketing strategy will be different from your counterparts.
    Twitter is not right for everyone, neither is Facebook.  We all have different goals, different demos and different messages.  Twitter might not work for you.  Don’t be afraid to test and say no to a social media site.  If your friends jumped off a bridge would you follow? Thanks mom.

The 4 Steps:

We went through this section quickly in the presentation, so a recap:

  1. Target
  2. Message
  3. Tactics
  4. MeasurementWe talked a little bit about the social media metrics developed by Peter Kim…here are the details, per Peter:
    • Attention
      The amount of traffic to your content for a given period of time.  Similar to the standard web metrics of site visits and page/video views.
    • Participation
      The extent to which users engage with your content in a channel.  Think blog comments, Facebook wall posts, YouTube ratings, or widget interactions.
    • Authority
      Ala Technorati, the inbound links to your content – like trackbacks and inbound links to a blog post or sites linking to a YouTube video.
    • Influence
      The size of the user base subscribed to your content.  For blogs, feed or email subscribers; followers on Twitter or Friendfeed; or fans of your Facebook page.

    And we mentioned some sites that could help you track the social conversation about your brand, subject, etc.:

Quotes:

And, some of my favorite, oh-so tweetable quotes:

  • “Just because it is free, does not mean you should do it.”
  • “You have different audiences, why wouldn’t you have different messages.”
  • “Talk first, sell second.”

For the full presentation, although let’s face it, without my fantastic combination of comedy and mind-numbing facts the presentation is just not the same online, visit prezi.com: Using Social Media to Promote, Communicate & Influence

Again, thank you to everyone who allowed me to present to the fantastic group.  And to the audience, easily one of the most receptive groups I have presented to.  Thank you for your time today.

Feel free to email, tweet or message me with any questions that did not get answered during the session.

Au revoir Charleston.

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Filed under Charleston, Feature, SATW, Social Media Marketing, Social Networking, Travel, Twitter, UGC

Travel Trends: Even More Predictions & Trends for 2009

We’re approaching the end of the first full work week of 2009 and we hope that you’re not “in the weeds” yet or behind on your resolutions yet. While we’re all still in the introspective and reflective mood, we thought it might be interesting to share with you even more new research and predictions for 2009.

Social Media Predictions for 2009 – Recently, Peter Kim of Being Peter Kim asked fourteen great minds including Rohit Bhargava, Charlene Li and Scott Monty to share their outlook for how brands will use social media in 2009.   The full document is available here on Peter’s blog (pdf) and is well worth the read (it’s quick too!).  Some highlights include:

  • David Armano & Pete Blackshaw: Brands will learn not to “launch and walk away” from from projects; it takes a dedicated and passionate group of group of people to make social media both succesful, viable and sustainable.   Just look at Zappos, Dell & Comcast.    If you’re only interested in launching a Facebook page, a Twitter account and letting RSS feeds do the work, don’t bother starting!
  • Rohit Bhargava & Charlene Li:  Find your most passionate employees (spokespeople) and give them ways to amplify their voices; in a down economy, you’ll need every resource on your team…don’t let the marketing & PR team limit you!
  • Chris Brogan:   While the big networks (Facebook, Twitter etc.) will continue to thrive, smaller, niche focused networks will emerge and the recession will result in the vast majority of other general interes social networks to consolidate (hey maybe Catster and Dogster will finally get along!)
  • Ann Handley: Conversely, the economy and contracting budgets will make social media engagement a more attractive option for many companies (yes, but don’t forget the first bullet!)

Travelers’ Use of the Internet -The U.S. Travel Association (we knew them earlier as TIA), recently released their annual Travelers’ Use of the Internet report. The report profiles domestic “Online Travelers,” (defined as those who use the Internet to plan and/or book travel) and chronicles their “use of the Internet for travel planning, travel products purchased online, satisfaction with the process and a comparison of U.S. adults who book travel online versus those who use other means.” Having just read the Executive Summary, I can’t say that I am completely surprised by the key findings. They include:

  • Internet use reached a pleatau in the U.S. hovering around 160 million users
  • The largest segment of “online travelers” are between 30 and 49 years old (42%) and just over half have a household income of over $50,000
  • The primary tools for travel planning are online travel agency websites (66% of online travel planners), search engines (60%), company websites (57%) and destination websites (46%)
  • Online travel planners most often print out travel information/online brochures (46%), request printed brochures (40%), print out coupons (29%) and look at comments and materials provided by other travelers (28%)

The full survey is available for $250 (members) or $400 (non-members).

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Filed under Digital Branding, Facebook, TIA, Trends, Twitter

Travel Trends – Tweeting While Crashing, Web Video Use, Social Network Ads, A Mobile Future

Roger, Roger.

Roger, Roger.

Tweeting While Crashing – Airline crashes are near the top of the ‘things we don’t really like to talk about in the travel industry’ list, luckily, in the case of the recent Continental accident at Denver International Airport, few passengers were seriously injured.  And out of those 100 or so passengers, at least one was a tweeter.

Boulder software engineer Mike Wilson…needing to share his experience, he began twittering under the name 2DrinksBehind, broadcasting more than 30 short text messages about the crash and its aftermath and gaining national attention.

Mike’s tweets give the public instant insight into an experience that few of us will ever encounter.  Not to mention provides a perfect example of how interactive and social tools such as Twitter are increasing the role of citizen journalism and allowing real-time updates on major news stories.  A scary accident, but a fascinating perspective.
http://www.denverpost.com/

Web Video Users Are Day Clickers – A small, but still relevant report on web video usage by daypart or time of day from Nielsen Online.  While online video use is continuing to grow rapidly, the lack of saturated broadband internet access at home is creating different viewing patterns for consumers.

During the traditional nine-to-five work week, 65 percent of online video viewers streamed at least one piece of content in October.
http://www.mediaweek.com/

Social Networks: Millions of Users, Not So Many Marketers – Oy, another post about the difficulty of cracking the mythical social networking site advertising code.  How do we get these xx million people to pay attention to our ad on social networking site blank?

Anyone still questioning the efficacy of social network marketing needs to look only as far as the 2008 presidential election. Barack Obama rode a wave of social media support to the White House—using both established social networks and homegrown networking site My.BarackObama.com to build a database of millions of supporters.

But despite these and other success stories, the social network ad market is suffering. In fact, eMarketer significantly lowered its forecast for US social network ad spending.

How did Obama do it? Okay, I am going to give away the Barack Obama social media marketing secret…

People actually cared for and were passionate about his campaign!

There you go, that is it.  With that little bit of passion from the consumer, the Obama campaign could leverage any social network with their message.  Now, does the same formula apply to your brand or product?  Probably not.  Unless your organization has brand fans that are actively collecting everything with your logo on it…Coca Cola, Harley-Davidson or Apple…your social media marketing campaign on Facebook or MySpace is not going to be as easy as the Obama campaign made it look.
http://www.emarketer.com/

The Future of MobileImagining the Internet: A History and Forecast from Elon University/Pew Internet Project is a great look into the future of technology from some of the best and brightest minds in the world.  You could spend a lot of your pre- and post-Christmas ‘work’ day on this site…at least you can say you did some work this week.  For this post, just a couple of highlights from the question about the future of mobile:

The mobile phone is just beginning to touch our digital lives. As these relatively inexpensive devices continue to improve in performance and connectivity, they will serve more as a “remote control” to many of our electronic touch points, such as: purchasing retail items through scanning, serving as an electronic passport, turning on our cars/GPS systems, translating text to talk, and video conferencing with our friends through our online accounts. As we improve visual projection and “plugging-in” to larger display systems- mobile phones can serve as the old laptop we once new and lugged.
–Drew Diskin, director of e-strategy, Johns Hopkins Medicine

Mobile phones also replace our wallets, doubling as identification devices, credit cards, and car keys using RFID tags or a similar technology.
–DJ Strouse, international relations and computer science student, University of Southern California

Mobile phones are affordable, portable, and a virtual appendage for several generations. It is only logical that it will become the primary Internet connection.
–Hinda Feige Greenberg, Ph.D., director of the information center for the Robert Wood Johnson Foundation, dedicated to improving healthcare for Americans

By 2020 the phone will be melting away into the environment, its functions provided by distributed, intelligent components. People will talk to—and through—their cars, desks, etc.
–Greg Laudeman, utilization catalyst and facilitator, community technology specialist, Georgia Tech Enterprise Innovation Institute

As screens get bigger everyone will use a mobile device to access the Internet. Everyone!
–Dan Lynch, founder of CyberCash Inc. and Interop Company and an Internet pioneer; board member of Santa Fe Institute; director of computing for SRI International in the late 1970s

Fantastic stuff…and that was only a fraction of the responses.  Happy reading over the next few days.
http://www.elon.edu/e-web/predictions/

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Filed under Airlines, Facebook, Mobile, MySpace, Online Video, Social Networking, Statistics, Twitter, UGC, Uncategorized

Travel Trends – Display + Search = Clicks, Email, Smart Web Users, App Graveyard

Display + Search = Clicks – Before we dive into the numbers, realize that the results are from a company that sells display ads. The numbers are probably not skewed in their favor, but they do have an interest in display advertising.

With disclaimers out of the way, let’s get to the good stuff. According to a new study from Specific Media, utilizing comScore data, display ads increase the volume of searches for a specific product or company.

Display and search are directly correlated, judging by a Specific Media study of comScore data. Brand- and segment-related searches (for cars, automakers and vehicle classes) jumped by more than 100% in several categories after consumers were exposed to display ads for those brands.

Search clickers exposed to display advertising were 22% more likely to produce a sale than those who were not exposed, according to a September 2008 study of Microsoft’s Engagement Mapping system by Atlas Solutions.

In a ClickZ article, Microsoft’s Young-Bean Song said the study results suggested that search alone was not a cure-all for customer acquisition.

Clearly, the interesting stat for everyone reading the Travel 2.0 blog is the huge lift that display ads deliver to searches in the travel and tourism industry.  Should this come as a surprise?  Display ads have quickly become the online equivalent of a print campaign, providing a good opportunity for branding, but low results and CTRs.  Until now data showing the effect of display on search was not clear, although most assumed a correlation was probable.

As for all of those articles and discussions about the death of the display ad, it appears that the display ad is still just as healthy as it’s printed brother.  When used and measured correctly (engagement!), the display is still an important piece of an overall interactive marketing campaign.

And, apparently, it drives searches in the travel space.
http://www.emarketer.com/

Email – Shocker! Old people like phones and email.  Young punks like text and social sites.

Personally, the stats about the boomer generation and communication preferences are not surprising.  What is surprising is the realization that the younger demographics…Gen X, Gen Y, Millennials, whatever…are rapidly changing their communication habits.  We have heard these stats before and even discussed them on the blog, however seeing charts such as this one should cause one to pause.  Look at the drop off in email usage from 25-34 to 15-17, nearly half in a span of 10 years.
http://www.emarketer.com/

Congrats Online Users, You Are Smart(er)!For years, digital marketers had to keep track of broadband penetration rates, browsers used, and other signs that campaign messages would reach their intended targets. Now it’s largely taken for granted that most Internet users will be able to watch an online video, forward a link, or otherwise perform the tasks required in the average digital campaign.

http://www.emarketer.com/

Apps: The Newest Brand Graveyard – Ah, the promise of Facebook and all it’s possible applications.  Let’s do the math, Facebook has 130 million users + a cool app = success!  If only it were that easy.

…Nike global director of digital media Stefan Olander explained how the brand saw its mission as building community through applications. He highlighted a new initiative: the Ballers Network, a robust Facebook application built by digital shop R/GA for basketball players to find games and manage leagues. On its Web site, Nike promises it will “revolutionize the way players around the world connect online and compete on the court.”

Six months later, Nike is confronting a dilemma familiar to many brands that charged headlong onto Facebook: very few people use Ballers Network. Despite its global ambitions and support in three languages, the application has a mere 3,400 users per month. According to Nike, it’s still testing the application.

3,400 is a pretty small number and if my calculations are correct, only about 0.002615% of Facebook users interact with the app.  What happened?  How does an organization such as Nike, clearly one of the leaders in the social media marketing (and marketing in general) field fail to take advantage of 130 million people on a social network?

The theory is that branded applications are, well, too branded and too complex for daily use.

“It’s pretty clear building [brand] applications isn’t working.”

Application experts pointed to several other reasons so many top brands have fallen short. In some cases, they said, brand apps are too complicated. Some provide little worthwhile interactivity and are overly branded.

“Marketers want to build something that’s product and marketing first,” he said. “The developer wants to provide utility, functionality and better someone’s life.”

Marketers have an agenda, a goal, a target, while developers are simply trying to make something easier for the end-user.  So far, those two factors do not mix well…regardless of how many people are using a social network.
http://www.adweek.com/

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Filed under Ads, Behavioral Targeting, Demographics, Email, Facebook, Search, SEO, Statistics, Texting, Trends, User Experience, Widgets

Random Thoughts: Show Me the Money

It finally happened, Cuba Gooding Jr. made the Travel 2.0 blog.

It finally happened, Cuba Gooding Jr. made the Travel 2.0 blog.

Everyone’s budget is getting tighter, regardless of industry, organization, etc.  Each of us are examining costs, marketing plans and ROI.  Future projects are being put on hold, including anything dubbed ‘new’ or ‘experimental’ in nature.  We are quickly becoming much more discerning with our expenditures.

However, we all know that the market and the economy will turn around, it always does.

In the mean time, I would encourage you to resist the temptation to cut, scale back or delay your social media marketing efforts.  Unfortunately, for most of us, in times of stress, we revert back to what we know…TV, radio and print.  Understandable, but in the current market, there are numerous reasons to stay competitive and continue innovating, especially in social media.

For those of you who have yet to start a social media campaign or jump into one of the social sites that we talk about frequently on the Travel 2.0 blog, I would suggest simply listening or, better still, start participating.  Here are some ideas to get you started:

  • Create a YouTube account / channel and begin posting videos.
  • Join TripAdvisor and create content in the Before You Go section.
  • Sign up for Twitter, create your account, follow people and just listen.
  • Start reading local blogs about your area, connect with those bloggers and introduce yourself.
  • Fire up that Flickr Group, or better yet, find a Flickr group that is already focused on your destination.
  • Give in and sign up for your (personal) Facebook account.  See what happens, who is there, what are they talking about, would this make sense for your destination / attraction.
  • Add your events to Eventful or Upcoming.  Distribute your content beyond your own site.
  • Sign up for Google Reader, subscribe to some RSS feeds and understand what RSS really is.

Regardless of your budget situation, marketing plan, etc, etc., you can start researching, listening and experimenting with social media, even with a struggling economy.

And you won’t have to play catch-up once the economy rebounds.

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Filed under Facebook, Flickr, Google, MySpace, Random Thoughts, Social Content, Social Networking, Trends, Twitter, UGC, Viral

Travel Trends – Statistics Overload! Email Open Rate, Young People, MySpace v. Facebook, Punk Kids!

Consumers Opening Fewer E-Mails – Fewer consumers worldwide are opening marketing e-mails, according to a November 2008 study by MailerMailer.

The company found that the average marketing e-mail open rate fell to 13.20% in the first half of 2008, compared with 16.11% in the first half of 2007. Click rates also fell, from 3.18% in the first half of 2007 to 2.73% in the first half of this year.

http://www.emarketer.com/

Are Young Adults Really Brand-Resistant? – The 18-to-24-year-old set is famously media-drenched, with high Internet and mobile phone usage. However, these young adults are not solidly opposed to brands themselves, and are willing to spread the word about the ones they like. That is one of the findings Synovate made in June and July of 2008 in its “Young Adults Revealed” study, released this month.

When asked about their online brand engagement in the past month, 28% of respondents had talked about a brand on a discussion forum, 23% had put brand-related content on their instant messaging (IM) profile, and 19% had added branded content to their homepage or social networking site.

Nearly one-half said they had clicked on online ads, and 18% had accessed brand and product information through a portal. Nearly one-quarter had uploaded ads to social networks and online video sites in the past month.

“They are more than just ‘comfortable’ with brands,” said Julian Rolfe, global manager at Synovate, in a statement. “They want to associate themselves with brands they see as ‘cool’ and this is why we see them uploading clips to their social networking sites and IM services.”

http://www.emarketer.com/

Behind the Numbers: MySpace and Facebook – Many of the ad formats that social media sites are experimenting with are too new to be tracked via existing measurement techniques.

Take display ad views. Facebook’s share of display ad views was 1.1% in June 2008, compared with 15.9% for Fox Interactive Media, which includes MySpace, according to comScore Media Metrix.

http://www.emarketer.com/

College Student and Teen Web Tastes – Teens and college students seem to have remarkably similar tastes in Websites, based on a first glance at a September 2008 Youth Trends study.

Facebook, Google and Yahoo! rated highly among teen and college student males and females. YouTube was also generally among the top five listed, except among females in college.

http://www.emarketer.com/

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Filed under Ads, Demographics, Facebook, Millennials, MySpace, Search, Social Networking, Statistics, Trends

Travel Trends – TripIt and LinkedIn ‘Connect’, Racy Sites, NASCAR Blindness, Gen X

TripIt and LinkedIn launch new social travel service – Travel planning service TripIt, reviewed on the Travel 2.0 blog about a year ago, has announced a partnership (along with several other companies) with LinkedIn, the business connection social network.  For those of you who missed the original post, TripIt allows you to email confirmation plans to the site and then will build a custom planning page / guide for you.  A great idea.  Now, with the LinkedIn partnership, you can add a TripIt widget or app to your LinkedIn profile and keep track of your upcoming travel plans.  Better yet, because the app is ‘talking’ with LinkedIn, it can find out which of your connections (assuming they also are using TripIt) are traveling…and, if they are close or in the same airport, let you know so you can connect in real life!  Ah, one giant circle, go online to find connections offline.

This is a logical step for both companies and a great example of future collaboration between ‘web 2.0’ sites that will not only present these sites in a relevant way (finally answering the question of ‘why?’), but also begin to highlight the value of each offering.

For additional reading on the trends in business travel social networking space, including the site TripLife which follows a similar idea (use social to connect with business travelers on the road), check out our post Business Traveler Advice From Strangers.
http://blog.tripit.com/whatsnew/

Ads for Respected Brands Hit Racy Sites – Good article from Mediaweek on how some brands are advertising on ‘racy’ sites.  We have covered this subject in the past, when buying spots on a network, news site or blog, there is a chance that your ad will show up next to or be associated with less than desirable content.  For the most part, I would say media buyers and organizations know what they are buying at this point and the surprise factor has been reduced.  However, this article is making the argument that some brands are willing and are advertising on sites that ‘know how to border the gray area and not turn into full-fledged porn sites.‘  If the audience is there, advertisers will follow.
http://www.mediaweek.com/

The Pitfalls of Nascar Blindness – Another good article today, this one on NASCAR blindness.  The idea that if no one else in your group, division, organization is using, belongs to or blogs about ‘X,’ than no one else, especially your demo, does.  Or:

This reaction is a common symptom of something that greatly afflicts people in the advertising community: Nascar blindness. This disease is the strongly held belief that if no one in your little bubble of upscale, artsy Bobo friends is into something, then clearly no one else is, either.

Why ‘NASCAR Blindness’?

It’s what led advertisers to completely ignore Nascar for so many years, dismissing it as some bizarre redneck affectation akin to eating squirrel meat, thereby missing the opportunity to bond with the millions of middle-class fans who enjoy auto racing.

I would argue that NASCAR Blindness was cured a few years ago, but for some sponsors and members of the ad world, they still don’t understand why people would watch cars drive in a circle.

But, let’s take that idea and apply it to the interactive world:

We can find Nascar blindness in our own industry in the complete dismissal of MySpace as yesterday’s news. Which is yet more blindness to the actual size and passion of the audience that uses the social-networking Web site. Listen to digital (and other) agency types, and you’d think that the only reason people are still on MySpace is that they’ve just been too busy to migrate over to Facebook.

But as cultural anthropologist Danah Boyd has pointed out, the split between MySpace and Facebook is often a class-based one, and those on the lower end of the class divide tend to favor MySpace. Which doesn’t make it worthless or on its way out. It just makes it different. And those MySpace users (whose numbers still far outweigh those of Facebook users) are every bit as passionate about MySpace as Nascar fans are about Nascar. Caveat emptor.

We touched upon this exact idea a couple of weeks ago with our post ‘Travel Trends – Bloggers, Moms.’  Don’t simply dismiss or minimize a group, site or opportunity due to a lack of understanding and knowledge on your part.
http://www.adweek.com/

Where Is Generation X? – Finally, from eMarkerter, where is Gen X online?

http://www.emarketer.com/

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Filed under Ads, Demographics, Facebook, LinkedIn, MySpace, Social Networking, Statistics, Trends, TripIt, TripKick